Return
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at phinixcoffeecafe@gmail.com. Please note that returns will need to be sent to the following address: [304 E Pine St #1190, Lakeland, FL 33801]
If you're not 100% satisfied, within 30 days of receiving a product from us, contact us to arrange a return. Once your return has been received, your refund will be processed, and applied to your original method of payment. Please note that you will be responsible for paying for shipping costs for returning the item to us. Shipping costs are non-refundable. You should use a shipping service with a tracking number as well as shipping insurance. If you have any questions/concerns, please do not hesitate to contact us!
You can always contact us for any return question at phinixcoffeecafe@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
If you're not 100% satisfied, within 30 days of receiving a product from us, contact us to arrange a refund. Once your product has been received, your refund will be processed, and applied to your original method of payment. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at phinixcoffeecafe@gmail.com.